Sarah Hayes

What is your job title, and what does that position entail?
I am a Client Account Rep here at Olympus Controls. In this position I managing a region of customer accounts; entering PO’s, purchasing from suppliers, invoicing, collections and other customer Inquiries.

How long have you worked at Olympus, where did you come from?
I have worked for Olympus since November 2014. I had worked in a customer service role at Leviton MFG for 5 years prior to coming to Olympus.

Can you tell us a little about your background and how it helps you in this position?
I have been working in customer service since 2007, first with an insurance company and then with Leviton. Both of my previous rolls have contributed to my customer service skills. My Leviton experience had a huge impact as I did many of the same tasks I do here at Olympus; processing orders, taking customer calls and answering emails. It also allowed me to become very familiar with the terminology of the industry and how distribution works as a whole.

What are some key lessons you have taken from your career thus far?
I have watched the company grow vastly in my time here. I have learned that growth can change a company in a number of ways. The most important thing is that our views remain the same. We strive to keep a fun environment, but get the job done and do it right the first time. No matter how much we grow our key values never waver.

What do you like best about working at Olympus?
The People. We have great people here. We take a lot of time to find employees that fit the role and energy needed to get work done and have a fun time doing it. We work hard and we play hard. It’s a great environment.

What was your first job ever?
My first job ever was working at the local Newspaper in my home town of Raymond, WA when I was 16. I started as a part time receptionist and doing random tasks around the office. I worked my way up to being a graphic artist and then production manager.

Describe some of your hobbies – what do you like to do outside of work?
Outside of work I spend most of my time playing with my kids and hanging out with my husband. I also enjoy tending to my garden, learning guitar, playing music, cooking and camping.

What is one thing your customers might find surprising about you?
I am the mother of Twins! I have three children, Keenan my oldest, and Maya & Melody, my twins. They are not identical although a lot of people would argue that they look as such. The three of them keep me extremely busy when I am not at work.